Privacy Policy

GDPR General Data Protection Regulation

In accordance with the General Data Protection Regulation and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us.

This Privacy Notice is designed to help you understand how we collect and use your information.

We may collect information from you about other people, for example, family members who may not be able to make their own appointments. Insurance companies or other businesses making a booking on your behalf. If you give us information about another person, it is your responsibility to ensure and confirm that:

You have told the individual who we are and how we use personal information, as set out in this Privacy Notice.
You have permission from the individual to provide that personal information to us and for us to use it.

If you have any questions or queries about this policy, please contact us.

Who we are:
Emma'sTherapy Services (also referred to in this policy as “we”, “us”, or “our”) are Emma's Therapy Services.

How to contact us:
For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:
Beauty HQ, Emma's Therapy Services, 20 Wesley Street, Southport, PR8 1BN
Tel: 07449525975; Email: info@emmatherapyservices.co.uk
Website: www.emmatherapyservices.co.uk

Why we need and how we use your personal information:
We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.

We collect, use and store your personal information to fulfill requests for services as part our therapy service and risk assessment process for clients. You directly provide Emma's Therapy Services with most of the data we collect. This is stored in our secure mailbox through WIX and google mail. We collect data and process date when you:

-Submit an enquiry with the relevant contact details and agree to being contacted by Emma's Therapy Services to find out more information or to arrange a consultation.

-Use or view our website via your browser's cookies

-Once you submit a message via the contact box on the website, we will use this data to contact you by the means you prefer in order to arrange a booking.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive

Cookies:
You can set your browser not to accept cookies. We use cookies for collecting user information from the site. Please note that the Website will not function if you have disabled the cookies. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name the next time they visit the site. A site using cookies may invite you to provide personal information such as your name, your email address. We will only use cookies from your cookie file placed there through your web browser’s interaction with the Website.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information visit allaboutcookies.org.

How do we use cookies?

Our company uses cookies in a range of ways to improve your experience on our website, including:

-Understanding how you use our website

In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings.

Take a look at the table below to see which cookies we place on Wix sites:

Cookie Name Purpose Duration. Cookie Type

XSRF-TOKEN. Cookie for fraud detection of calls Session Essential

Hs Security Cookie for Hive (legacy) Session Essential

svSession Session cookie for identification 6 months Essential

SSR-caching Performance cookie for rendering 24 hours Essential

TS* Cookies for attack detection Session Essential

bSession Used for system effectiveness measurement 24 hours Essential

fedops.logger.sessionId Tracking session errors and issues (resilience) 12 months Essential

_wixAB3|* Cookie for site experiments 6 months Essential

server-session-bind Cookie for API protection Session Essential

client-session-bind Cookie for API protection Session Essential

Functionality- Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first party and third party cookies are used.

Advertising - our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address.

Privacy policies of other websites

The our company website contains links to other websites. Our privacy policy applies only to our website, so if you clock on a link to another website, you should read their privacy policy.

Other Uses of Data:

Marketing
When you provide your details, you will be given an opportunity to confirm whether you are happy to receive booking confirmations and text message reminders, updates and/or marketing material from us. If you confirm you are happy to receive this material, we will use your postal address, email address and telephone number to send you marketing materials by post, email, telephone call or text message. You will have the choice of which if any of these you would like to receive. We will NEVER pass your data to other companies.

You can change your mind at any time by visiting; www.emmatherapyservices.co.uk and contacting us. You can also unsubscribe from emails by clicking on the unsubscribe link on any marketing communications we send you or by contacting 07449525975.

Market Research
From time to time we may want to use your email address and/or mobile telephone number to contact you to assist us with our research by asking you a few questions about the service you have received or by asking if you would like to complete a review of our services. We will never ask companies to contact you on our behalf.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number).

Nature of personal information:
Personal data is any information that may identify a living individual. We collect only the following personal information from you; name, address details, doctor’s details, consultant’s details, medication details, contact telephone numbers, emergency contact details and email addresses.

Sharing information:
We never share your information outside our organisation for any reason at all.

How long we keep information about you:
We will keep your information for as long as it is required to enable us to provide our services. This will usually be a minimum period of seven years or otherwise as determined by law or professional regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.

Your data protection rights:
You have certain legal rights under UK data protection law and regulations, summarised as follows:

The right to be informed about our data processing activities, including through Privacy Policies/ Notices such as this.
The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
The right to erasure and to restrict processing. You have the right to have your personal data erased.
The right to data portability. On your request, we will provide you with your personal data in a structured format.

If you want to invoke any of these rights please write to us: Emma's Therapy Services, Beauty HQ, 20 Wesley Street, Southport, PR8 1BN or email: info@emmatherapyservices.co.uk

Withdrawal of consent:
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:

Emma's Therapy Services, Beauty HQ, 20 Wesley Street, Southport, PR8 1BN

How to make a complaint:
If you wish to make a complaint about how we hold or use your data, please contact us at the address, email or telephone number above.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF, Phone: 0303 123 1113; Website: www.ico.org.uk

Information from other sources:
Some personal information may be provided to us by third parties such as insurance companies or other businesses. In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

Children’s Privacy – Those Under 18 Years Old:
Our Website is not intended or designed to attract children under the age of 18 years old. We do not knowingly collect personally identifiable data from children under the age of 18 years old. If you are under the age of 18 years and would like to ask a question or use this site in any way which requires you to provide your personal information, please get your parent or guardian to use the site on your behalf. This shows our commitment to protect the privacy of children by making reasonable effort to ensure that a parent has authorised the collection of the child’s personal data.

Other Websites/Information:
This privacy notice only covers our Website. Any other websites which may be linked to our Website are subject to their own privacy notice, which may differ from ours. Please check their respective websites for their own privacy notices.

Our Website does not enable our visitors to communicate with other visitors or post information to be accessed by others.

We may amend this Privacy Notice from time to time for example, to keep it up to date or to comply with legal requirements. The latest version of this policy can be found at https://www.emmatherapyservices.co.uk

Last Updated: 09/12/2024